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Help Desk Holiday Closure


The Help Desk will officially be closed from Tuesday, December 24th to Wednesday, January 1st for the holidays. However, some deviantART staff members will be handling tickets for limited hours during this time, with higher priority tickets being addressed first.

Rest assured that tickets will be answered as quickly as possible. We thank you for your patience, and we wish you a happy and festive holiday season!


Please note: due to the holiday closure, there will not be a Site Update posted next week. We will be back on the first Thursday of 2014!


Winter landscape 23. Watercolour. by alartstudio


Your Feedback


Thank you for the feedback on last week's Site Update! Many deviants were excited about the integration with SketchBook mobile apps, and there has been a strong increase in deviations being submitted that were created in the SketchBook mobile apps. Keep an eye on autodesk-sketchbook to see regular updates from the SketchBook team, as well as awesome artwork being created in SketchBook!

In addition to the feedback left on last week's Site Update, we revisited an older list of frequent suggestions left on site updates and went through it. Many suggestions were removed, as they have since been implemented! We've also made some notes for suggestions that have not been implemented yet, but which we are aware of. The full list can be found here.

Discuss!


Group Management

What is your routine for managing Groups you help administrate? How often do you visit Groups you manage? Does your Group allow all submissions, or do you require voting for deviations? What duties are expected of you and your Group's administrators on a regular basis?


Lightbulb Have a suggestion, idea, or feedback? Leave a comment here!
Lightbulb Check out a list of common suggestions!
Lightbulb Want to keep track of known issues? Check out our Status Forum!
:bug: Find a bug? Report it to the Help Desk! (Be as detailed as possible!)

This week's Site Update includes details regarding Help Desk availability during the holidays, and more!
Add a Comment:
 
:iconlynrat:
lynrat Featured By Owner Feb 15, 2014  Hobbyist Traditional Artist
Hi to everyone,  I have been out of action for awhile..so I hope everyone had a safe Christmas and a Healthy New Year 2014.
Keep those wonderful Drawings coming in.. I love browsing through them to see what I have missed out on.
Reply
:iconancuta29:
Ancuta29 Featured By Owner Jan 4, 2014
thank for the info
Reply
:iconhammamzabin:
Hammamzabin Featured By Owner Jan 4, 2014  Student Photographer
aww thanks for the info <3
Reply
:iconamekuma92:
Amekuma92 Featured By Owner Jan 3, 2014
thanks for the info . .
:D (Big Grin) :D (Big Grin) :D (Big Grin) :D (Big Grin) :D (Big Grin) :D (Big Grin) 
Reply
:iconcc-laines:
CC-LAINES Featured By Owner Jan 3, 2014
very interesting, thank 4 the info
Reply
:iconavengedsevenfoldfan1:
AvengedSevenfoldFan1 Featured By Owner Jan 3, 2014
Thanks for da info
Reply
:icongiamoran:
GiaMoran Featured By Owner Jan 3, 2014  Professional Writer
I want to delete my group but can't
Reply
:iconwreckling:
wreckling Featured By Owner Jan 3, 2014   Writer
Hi there! When on your Group's homepage, if you click on this button:

Screen Shot 2014-01-03 at 1.49.08 PM by wreckling  

You'll see a drop down menu that looks like this:

Screen Shot 2014-01-03 at 1.49.27 PM by wreckling  

From there, you'll want to select "Close the Group". I hope that helps! If it's not working for you, then you'll want to file a bug report at the Help Desk about it. :)
Reply
:icongiamoran:
GiaMoran Featured By Owner Jan 3, 2014  Professional Writer
Thanks
Reply
:iconangel-dust-ryuuki:
Angel-Dust-Ryuuki Featured By Owner Jan 1, 2014  Student General Artist
Well with the exception of having to head back North to clear up my family estate and what not this is what usually goes on.

What is your routine for managing Groups you help administrate?

-Well first I check if everything is going well, and try to reply to everything. Then I go into a slue of updating here and there. Checking to make sure articles are done. Honestly stuff on here isn't always that efficient even when I did have the Super group. Wish I could change that but what can you do.

How often do you visit Groups you manage?

-Usually everyday with the exception of being off for family matters. But I try to do a lot.


Does your Group allow all submissions, or do you require voting for deviations?

-Yes we do submissions so that people can fallow the rules. I use the voting thing required at times. Usually one but sometimes that is changed for contests and advents.

What duties are expected of you and your Group's administrators on a regular basis?

-Oh goodness a lot. (Some examples from the main group: fav.me/d6sor7q ) The hardest part though about admins is finding reliable ones that will do there job. I do my best lately not to micro manage but with the more people that join the group. The harder it is to run without good help. Its likely why many groups get abandoned after a while. Too bad we didn't have a rating system on each group to monitor how active admins are to regular members and give them some sort of classification or grade for being active.
Reply
:iconsweetwolfgirl:
Sweetwolfgirl Featured By Owner Dec 30, 2013  Hobbyist Writer

I ran into a problem with my Sta.sh.  I can't upload anything into my Sta.sh, even though I know that the free account has 2GB and a storage limit once the 2GB is up.

I looked and it says I have 2.0GB of 2GB. Does that mean I ran out of space or is it just a bug? I even deleted some things off of my Sta.sh to gain space, but every time I upload something (after I deleted a few things off of Sta.sh), it shows only 1 or sometimes 3% uploading of the picture.

I looked through the questions on FAQ and I'm still confused as to why I'm able to still submit stories, but not able to upload anything.

 

Is anyone else having the same problem?

Reply
:iconimmerot:
Immerot Featured By Owner Jan 1, 2014
The "2.0GB of 2GB" line shows, how much empty space you still have. When the space is decreasing, the first number is decreasing too.

In fact it seems like you've got some problem with connection to server: like something is interfering the loading process. Try to start with the simple cache cleaning, then try to check the internet-connection itself and every program which could affect the connection and the scripts execution (for example, antivirus, p2p-clients, download clients etc). Also check the browser's extensions: maybe one of them just intervene with the internal script.
Reply
:iconveroom:
Veroom Featured By Owner Dec 31, 2013  Hobbyist Artist
Sta.sh has been having a few problems lately. A week or two ago, all of my old stacks suddenly started pretending they were empty - they weren't, but they wouldn't show any of their contents. A couple of days ago this happened to a few of my new stacks.
Reply
:iconimmerot:
Immerot Featured By Owner Jan 1, 2014
I guess the server where your files are stored by some reason was temporary anavailable (for the maintenance works, for example).
Reply
:iconimmerot:
Immerot Featured By Owner Jan 1, 2014
*unavailable
Reply
:iconmajorasmasks:
MajorasMasks Featured By Owner Dec 28, 2013  Professional Artisan Crafter
Happy Holidays!   Christmas Tree

As I run several groups, I will just illustrate what I do for most of them: I usually check them daily or at least trice a week; the groups I run or help managing require voting on submissions before they get accepted in the Gallery; I and the other admins manage the Gallery and the Favourites, write groups-related journals, polls and sometimes also organize contests.
Reply
:icontytoquetra:
Tytoquetra Featured By Owner Dec 24, 2013   General Artist
There's a problem with the "Highlighting a folder" widget on my page. None of the deviations in the folder are being displayed.
Reply
:iconimmerot:
Immerot Featured By Owner Dec 25, 2013
Mine is working fine. Did you try to re-install it?
Reply
:icontytoquetra:
Tytoquetra Featured By Owner Dec 25, 2013   General Artist
That was the first thing I tried doing.

But it doesn't matter, I've figured it out. It's the flash.
Reply
:iconmimidestino:
MimiDestino Featured By Owner Dec 24, 2013  Hobbyist General Artist
Merry Christmas and Happy New Year :huggle:
Reply
:iconmoonstone27:
Moonstone27 Featured By Owner Dec 24, 2013   General Artist
I'm also currently having problems with the original feature in my comments section. They won't show up and then they send me to another page.
Reply
:iconimmerot:
Immerot Featured By Owner Dec 25, 2013
What feature and which comments section? Describe in detail, please.
Reply
:iconmoonstone27:
Moonstone27 Featured By Owner Dec 25, 2013   General Artist
Nevermind. It seems to have fixed itself (or maybe my browser when I was using it was having difficulties.) everything seems fine with the comments now.
Reply
:iconimmerot:
Immerot Featured By Owner Dec 25, 2013
Well, it could be not just browser: the site is constanly modifies, and some parts of it could be temporary anavailable bacause of the technical works they are related to.
Reply
:iconmoonstone27:
Moonstone27 Featured By Owner Dec 25, 2013   General Artist
Ooohhhhhh
Reply
:iconimmerot:
Immerot Featured By Owner Dec 25, 2013
*constantly *unavailable Today is that day again...
Reply
:iconcode-sonic:
Code-Sonic Featured By Owner Dec 24, 2013
Better fix the whole can't view/submit thingy DX
Reply
:iconimmerot:
Immerot Featured By Owner Dec 24, 2013
What do you mean?
Reply
:iconcode-sonic:
Code-Sonic Featured By Owner Dec 24, 2013
There was a issue going around, where art couldn't be seen and neither could comments 
Reply
:iconimmerot:
Immerot Featured By Owner Dec 24, 2013
Is it resolved now?
Reply
:iconcode-sonic:
Code-Sonic Featured By Owner Dec 24, 2013
Yea
Reply
:iconimmerot:
Immerot Featured By Owner Dec 24, 2013
Good. Then I guess it was something regular.
Reply
:iconcode-sonic:
Code-Sonic Featured By Owner Dec 24, 2013
Yea
Reply
:iconkayruh:
Kayruh Featured By Owner Dec 24, 2013  Hobbyist General Artist
I can't.. even check my messages. What the fructose is going on here?
Reply
:iconimmerot:
Immerot Featured By Owner Dec 24, 2013
Describe the problem in details please. What exactly you trying to do and what's happening.
Reply
:iconflamestar456:
flamestar456 Featured By Owner Dec 24, 2013  Hobbyist Digital Artist
Yeah. Same here. :/
Reply
:iconamber2002161:
Amber2002161 Featured By Owner Dec 24, 2013  Hobbyist Traditional Artist
Is anyone else here having trouble viewing their feedback messages and/or submitting deviants?
Reply
:iconneko8catslave:
neko8catslave Featured By Owner Dec 24, 2013
I CANT CHECK MY STUFF THE FUCK!
Reply
:iconjaid-shadow:
JAID-SHADOW Featured By Owner Dec 24, 2013  Hobbyist General Artist
HOLY-SWEET-SNAKES ON A MOTHERFUCKIN'-PLANE!
Sorry that I've missed out on a lot, I've been reeeeaaally occupied with trying to make some bank to fix my Computer, my screen was cracked all because of one of my three cousins. they didn't wanna pay for the damage so I just said "fuck 'em I'll fix it myself" and am still working til I get enough bank to buy like 4 Screen-Replacement-Kits fo when (and or) if it happens again.
Reply
:iconmufthali:
mufthali Featured By Owner Dec 24, 2013
<font><font>مياد سعيد</font></font>
Reply
:iconokamishelli:
OkamiShelli Featured By Owner Dec 23, 2013
Merry Christmas!
Reply
:iconxlovelykawaii:
xLovelyKawaii Featured By Owner Dec 23, 2013
Merry Christmas!*u*
Reply
:iconolivia125:
Olivia125 Featured By Owner Dec 23, 2013
Marry Christmas and Happy New Year! :DD
Reply
:iconbielmegami:
BielMegami Featured By Owner Dec 23, 2013
Merry Christmas^^
Reply
:iconmariasierra17998:
MariaSierra17998 Featured By Owner Dec 23, 2013  Hobbyist General Artist
Merry Christmas! X3
Reply
:iconaj96688:
aj96688 Featured By Owner Dec 23, 2013  Hobbyist General Artist
You got hugged :iconspazhugplz:

Spread the DA love around! (you can copy and paste this message on their userpage!)

RULES:
1- You can hug the person who hugged you!
2- You -MUST- hug 6 other people, at least!
3- You should hug them in public! Paste it on their page!
4- Random hugs are perfectly okay! (and sweet)
5- You should most definitely get started hugging right away!

Send This To All Your Friends, And Me If I Am 1.
If You Get 7 Back You Are Loved!

1-3 you're bad friend
4-6 you're an ok friend
7-9 you're a good friend
10-& Up you're a great friend
Reply
:iconsatoshimmdsnstuff:
SatoshiMMDsNStuff Featured By Owner Dec 23, 2013  Hobbyist General Artist
Merry Christmas n' Happy New Year! 
Reply
:iconfinklaceeee:
finklaceeee Featured By Owner Dec 23, 2013  Student Interface Designer
Merry Christmas!
Reply
:iconlianajames28:
lianajames28 Featured By Owner Dec 23, 2013  Student Filmographer
Merry Christmas!
Reply
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Submitted on
December 19, 2013
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